NFT Consult
: Nairobi, Nairobi County, Kenya
Date : 2023-04-05
Position: Customer Relationship Executive
Region: Nairobi
Preferred Industry Experience: Cement, Mattress, Plastic, Paint, Tanks, Pipes
Overall Job Purpose
Implement the sales strategy within the assigned territories in line with the overall business strategy in order to achieve the company sales target, growth and profitability.
Key Deliverables For This Position
Qualified candidates should apply via www.nftconsult.com
Committed to Excellence and Making a Distinctive Contribution Since 2005, NFT Consult has been helping companies of all sizes in East Africa respond to their Human Resource needs in order to stay competitive.
Our years of experience have taught us to always make your business success our priority.
Our core business is in Executive Search, Staff Recruitment, Manpower Outsourcing, HR Process Outsourcing, Training and Talent Development.
Our team of experts is ready to help you develop strategies for not only surviving, but thriving in
the future. Contact us today for all your Human Resource related needs.
Region: Nairobi
Preferred Industry Experience: Cement, Mattress, Plastic, Paint, Tanks, Pipes
Overall Job Purpose
Implement the sales strategy within the assigned territories in line with the overall business strategy in order to achieve the company sales target, growth and profitability.
Key Deliverables For This Position
- Achieve trade Sales targets & customer base growth.
- Achieve cash and stockholding management targets.
- Achieve Customer service delivery targets.
- Achieve Route Adherence and Cost targets.
- Plan and conduct daily market visits for existing and potential customers in the assigned markets in order to achieve the given sales targets.
- Design a route to market plan to scout for new markets and business opportunities while ensuring maximum geographical coverage of the company's products.
- Conversion of identified sales leads into customers.
- Customer Relationship Management by managing and developing alliances with the existing customer base within the assigned markets to enhance the achievement of sales and profitability objectives.
- Drive high customer service satisfaction through timely resolution and response to sales inquiries and concerns.
- Monitoring and reporting of market trends and conditions, competitor activities, products, prices, and developments. Prepare and provide relevant reports and information based on the two to guide management decision-making.
- Prepare and submit accurate and timely weekly / monthly/quarterly sales reports to the manager to facilitate a comprehensive sales performance review and proper planning for the various segments.
- Participate and represent the company at trade exhibitions, events, and promotions in order to attract new customers, promote our brand and enhance customers' awareness of the company's product range.
- Implement a collection plan geared towards ensuring collection targets are achieved and cash flow levels are maximized. Ensure the territory AR is at Zero (100% collection)
- Conduct periodic product training for both existing and potential customers to enhance both our brand awareness and product knowledge.
- Achieve required daily customer visit hit rate of 12 outlets
- 100% outlets coverage within the territory
- Sales from new segments/markets
- A minimum of 7 new outlets on boarded monthly.
- Customer Satisfaction surveys score - 97%
- All customers issues must be attended to within 24hrs
- QC Change Plan
- Quality and accuracy of market information
- Daily reports as per callage
- Timely monthly reports on sales and marketing activities vs set targets per outlet and overall territory performance.
- Quality and accuracy of reports.
- Adherence to the designed territory calendar of activities and updated on the territory file.
- 100% compliance on trading terms by timely payment collections.
- Debtors days target
- Free cash flow
- 2 outlets trained per month
- Bachelor's degree or Diploma in sales and marketing.
- Membership in a professional body will be an added advantage.
- A minimum of 2 years experience in Sales within a busy manufacturing or FMCG environment.
- Demonstrate high levels of performance in a field sales environment.
- Market and competitor trends analysis knowledge.
- Route to market strategy or planning knowledge, 80:20 rule.
- A comprehensive understanding of the sales and marketing cycle. Ability to work independently with limited supervision, under pressure and meet deadlines.
- Excellent Persuasion, negotiation and influencing skills.
- Ability to communicate to different types of customers both verbally and written.
- High levels of professionalism with internal and external customers.
- Excellent Customer Service, Customer Relationship, and Interpersonal Skills.
- Effective planning and organization skills with the ability to design and execute action plans.
Qualified candidates should apply via www.nftconsult.com
Committed to Excellence and Making a Distinctive Contribution Since 2005, NFT Consult has been helping companies of all sizes in East Africa respond to their Human Resource needs in order to stay competitive.
Our years of experience have taught us to always make your business success our priority.
Our core business is in Executive Search, Staff Recruitment, Manpower Outsourcing, HR Process Outsourcing, Training and Talent Development.
Our team of experts is ready to help you develop strategies for not only surviving, but thriving in
the future. Contact us today for all your Human Resource related needs.
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