Prodapt
: Nairobi, Nairobi County, Kenya
Date : 2023-05-04
About CompanyProdapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected world. Prodapt’s customers range from telecom operators, digital / multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt builds, integrates, and operates solutions enabling next-generation technologies and innovations. Prodapt services global leaders including AT&T, Verizon, CenturyLink, Adtran, Vodafone, Liberty Global, Windstream, Virgin Media, Rogers, Deutsche Telekom among many others. Prodapt’s customers today help more than a billion people and five billion devices stay connected. Employing over 4500+ people, Prodapt has offices in the North America, Europe, Latam, India, and Africa. We are part of the 120-year-old business conglomerate, The Jhaver Group, which employs over 22,000 people across 64+ locations globallyEnsure data and/or application availability of the assigned systems and applications;
- Participate in design, testing and implementation of new products, services, functionalities or upgrades.
- Provide support for financial solutions which includes MPESA and integrations.
- Perform Systems and Applications Monitoring.
- Maintain knowledge base by documenting technical knowledge.
- Collaborate with team members to improve the tools, systems and procedures.
- Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers;
- Work with the external and internal technical teams to ensure efficient resolution of all system issues.
- Implement DevOps technologies and processes, e.g containerization.
- Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood
- Transfer system knowledge to internal customers on new features and support processes
- Prepare and publish accurate and timely system performance reports.
- Perform regular service improvements that align with 99.999% availability.
- Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met.
- Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed.
- Provide prompt and accurate feedback to stakeholders on assigned tasks.
- Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket.
- Software development skills in Java, python, Angular JS etc
- Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
- Working knowledge in dev ops and dev ops tools like Github
- 1- 4 years of work experience as an engineer in a telecommunications or financial services environment
- Expertise in system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
- Working knowledge of databases and SQL
- Excellent problem-solving and communication skills
- Software development skills in Java, python, Angular JS etc
- Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
- Working knowledge in dev ops and dev ops tools like Github
- Knowledge in mobile money systems, integrations or Financial systems
- Must be able to work without supervision & meet tight deadlines/schedules
- Good presentation skills
- Proactive & self-motivated
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