AccorHotel
: Nairobi County,Nairobi,Kenya
Date : 2023-08-07
- To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
- To provide service that is sincere, warm and enthusiastic, ensure residents’ satisfaction
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling
- Book room reservation requests, enter rooming lists, and update accurate information in the system
- Recommend property facilities and assist guests with information and special requests
- Diploma in Front Office/Hotel Management or related field
- Previous experience in a similar capacity is required
- Proficiency in English, foreign language is an added advantage
- Guest focused personality is essential
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
Your team and working environment:
- Dynamic working environment.
- Defined development career path.
- Friendly and supportive team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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