G Adventures
: Kenya
Date : 2023-03-28
About UsG Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.If all that sounds like your kind of thing, well, we can’t wait for you to join us.About the role:The East Africa Tour Leader Coordinator is responsible for assisting the Regional Manager in the management of all CEOs (Tour guides) and relevant processes involved in their successful tour operation from start to finish. This role is based in Nairobi, Kenya.This includes management of all admin related to CEOs, and all aspects of their performance management. The CEO Coordinator will act as a role model and mentor to the CEOs they work with.What you'll be doing:
- Assist in managing and performing all CEO administrative tasks as required, this includes but is not limited to payroll, accounts process, rostering and schedules, implementation of incentive programs and local awards programs, and assisting with managing correspondence from CEOs.
- Maintaining CEO records including contracts, benefits, profile updates and up to date first aid qualifications and updating route guides, trip and welcome notes.
- Support the CEO Management with the implementation of CEO incentive programs, local awards programs and monitor and regularly contribute to the CEO forum discussions, CEO engagement, recruiting and training CEOs and promoting growth in the region.
- Read the CEO comments section on passenger evaluations and make suggestions and provide input.
- Ensure timely submission of all aspects of tours in Polaris, checking and supervising money request dailies, cash flow, post trip emails and general trip expenses.
- Working with CEOs to ensure they take responsibility for their own trip’s expenses and documents.
- Responsible for compiling pre-trip documents for the CEOs and assisting the Regional Manager in pre and post-trip report and debrief of CEOs.
- Coordinate and assist in ground support for logistical issues during trips and on trip emergencies and assist with critical incident management as requested by the RegionalManager.
- Contribute to special projects, such as gathering and organizing photos for internal and external use; developing manuals and other CEO resources.
- Any other tasks as requested by the Regional manager.
- Assist CEOs in getting all necessary information for trips.
- Provide CEO practical field support when needed or as requested by the Regional Manager
- Assist the CEO Manager to manage the operational aspect re new and existing Planeterra projects and the updating of CEOs and the team on these projects’ operations.
- Weekend work as required by role (will be made up with time in lieu)
- Carry Regional emergency phone as of rotation schedule.
- Competitive salary commensurate with the role
- Competitive benefits package
- Birthday day off
- Vacation time for you to recharge
- Enhanced Parental Leave
- Learning and growth opportunities
Social Plugin